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from the iTunes Customer Support Team. I understand that you are receiving an error in regards to your billing information needing to be updated. I apologize for any frustration this issue has caused you. Rest assured I am more than happy to assist you today!
To purchase from iTunes Store, you'll need to make corrections to your account information. To do this, please follow these steps:
1) Sign out of the iTunes Store by choosing Sign Out from the Store menu in iTunes.
2) Visit Apple's My Info website:
myinfo.apple.com
3) Choose your country and preferred language. Then enter your iTunes Store account name and password and click Continue.
4) Choose Address Book from the menu on the left. On the Edit Address Book page, look at your shipping addresses at the bottom. If you have multiple shipping addresses, remove any out-of-date or duplicate addresses by clicking Delete. Also, make sure the state or province field is filled out correctly for each address. To edit an address, click Edit.
5) Now choose Phone Numbers from the menu on the left to look at your phone numbers. The area codes should be in the area code fields and the phone numbers should be in the phone number fields. If an area code is missing, or if it is in a phone number field, your account information may not save properly.
6) Make any other necessary corrections, then click the Save Changes button.
7) Click Log out in the upper-right corner.
When you make your next iTunes Store purchase, you will be asked to review your billing information. At that point, you can change your information or simply click Done. After that, you should be able to purchase items.
If iTunes continues to display an error message when you make purchases, please reply to this email and include this information in your reply:
- your complete billing address
- a full description of what you tried to do and any error messages you received
- permission to reset your password so that Apple can investigate the issue
...as well as one of the following:
- the last four digits of the credit card used for your iTunes Store account
- or the order number of your most recent purchase
- or the name of any item you've purchased using this account
I apologize again for any frustration this may have caused. If you have any further questions or concerns feel free to reply to this email and I will certainly address them.
Apple appreciates your business and values you as a customer, Jumema. Have yourself a splendid day!
Sincerely, 参考看看 |
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